• Quality since 1928

    We have been set on the highest quality for almost 90 years now.

    From production all the way to delivery, we place great value on the happiness of our customers.

  • Free delivery (DE) from €50

    Shopping with us should be fun.

    As a small thank you, we are giving you free delivery on your next order within Germany over the value of €50!

    Outside of Germany, you will receive free shipping on all orders over the value of €100.

    More information

  • Free returns

    Free returns

    Simply use the included return label and hand the package into one of almost 13,000 post offices or 2,500 packing stations.

    Find your nearest DHL location

    More information

  • Purchase on account

    You will only pay once you have received your order, and above all – if you like it!

    Simply pay via bank transfer – within 14 days of receiving the items. More information

    More information

  • Service Telephone: +49(0)74317065111

    Do you have any questions or need some help?

    Our customer service is ready and waiting to take your calls from Mo. to Thu. 9 am - 6 pm / Fri. 9 am - 4 pm on the service number +49(0)74317065111

    Or simply send us an email to service@mey.com.
    We look forward to being of service!

Newsletter: Register now and receive a 5 € voucher

SUSCRIBE TO THE NEWSLETTER NOW AND GET A 5€ VOUCHER!


X
X
5€


VOUCHER

REGISTER FOR NEWSLETTER

REGISTER NOW
5€


VOUCHER

REGISTER FOR NEWSLETTER

REGISTER NOW

FAQ

What methods of payment are possible?

You can choose from a variety of payment methods. Discounts may not be deducted.

Credit card

We accept VISA or Mastercard credit cards. If you would like to pay by credit card, please enter the credit card number, the 3-digit card verification code, the expiry date and your name when placing your order. You will find the card verification code on the back of your credit card (in the signature box). The customer is the card holder. As we do not store your credit card details, you will need to re-enter your card details with every new order.

Prepayment

If you wish to pay in advance, please transfer the invoice amount to the following bank account:

Account details:

Bank: Deutsche Bank, Albstadt
Account holder: Mey Handels GmbH
Account number: 0 166 280
Bank sort code: 653 700 75
IBAN: DE45653700750016628000
BIC Code: DEUTDESS653

For all transfers please be sure to state your name and your order number as the reason for payment. Our shipping department will dispatch your order after receipt of the full invoice amount and you will usually receive your order within a maximum of 2-4 working days.

PayPal ®

PayPal is the online payment service that lets you pay safely, easily and fast – and your PayPal account won’t cost you a cent.
Your bank or credit card details are only stored by PayPal. Therefore they are not transmitted via the Internet every time you make a new online purchase, making PayPal payments especially safe. What’s more, paying with PayPal couldn’t be simpler. All it takes is just two clicks because with each transaction you access the bank or credit card details stored with PayPal, so there’s no need to re-enter them with each new purchase. In most cases your goods will also arrive sooner because PayPal payments are effected quickly. This means the seller can dispatch the goods immediately and you usually receive them faster.

Open a free PayPal account and link this to your bank account or credit card – and make your next purchase from us even simpler.

For more information about PayPal go to:
www.paypal.com

Amazon Payments

Payment via Amazon allows you to use your customer data stored with Amazon.de for your online purchases in our eShop, without having to disclose your payment information.

If you already have an Amazon.de customer account, you can pay straight away using the method of payment stored there – either direct debit or credit card. To do so, just click on the “Pay via Amazon” button in the shopping cart and login to your Amazon account. Next, select from your delivery addresses and methods of payment and complete your purchase. Your bank account or credit card will only be debited after delivery of your order to your delivery address has been confirmed.

Amazon Payments does not share the payment details stored in your Amazon.de customer account with us and you do not need to enter them when placing an order either. What’s more, Amazon Payments offers you the same reliable payment and security guarantee as amazon.com.

For more information go to payments.amazon.com

COD

With cash on delivery payments DHL collects the invoice amount in cash on receipt of the ordered goods. COD payments incur transaction costs (incl. forwarding fee) totalling € 5.60. 

Pay by invoice (within Germany)

Shop safely and simply and pay by invoice (up to an invoice total of € 300)!
You only pay once you have received your order and decided to keep it. If this is the case, we ask you to settle your account within 14 days of receipt of your purchase.

If you wish to pay by invoice we will check your creditworthiness with:
Creditreform Rosenheim Karl & Kollegen KG, Oberaustr. 16 83026 Rosenheim
In the event of a negative credit check, we reserve the right only to process your order at the terms of payment proposed by us (e.g. prepayment). Defaults on payment may incur interest on arrears and other costs.

Account details:

Bank: Deutsche Bank, Albstadt
Account holder: Mey Handels GmbH
Account number: 0 166 280
Bank sort code: 653 700 75
IBAN: DE45653700750016628000
BIC Code: DEUTDESS653

 

to top

Are payments by credit card secure?

We guarantee the security of your payments. Your payment details are reliably protected against unauthorised access on our secure server. All data you provide us with when placing your order is transmitted in encrypted form using SSL (Secure Socket Layer) technology. This applies especially to your credit card information. Credit card payment over the Internet is one of the most secure methods of payment.

to top

How high are your shipping costs?

Free shipping for orders over 50 euros.
We want you to enjoy shopping with us. As a small thank you, we offer free shipping within Germany for orders over € 50! For orders under € 50, we charge a flat rate shipping fee of just € 3.95.

Outside Germany, orders over € 100 are shipped free of charge.
The flat rate shipping fee for orders with a value of less than € 100 is € 5.95 to the Netherlands, Belgium, Luxembourg, Switzerland, Austria, Denmark. The flat rate shipping fee for orders with a value of less than € 100 is € 7.95 to the France, Ireland, United Kingdom.

to top

To what countries do you deliver?

We deliver our products within the Federal Republic of Germany, as well as to the Netherlands, Belgium, Luxembourg, Switzerland, Austria, Denmark, France, Ireland, United Kingdom.

to top

When will I receive my order?

We normally dispatch your order the following working day, at the latest however 2 working days after receipt of the order. On the day of shipping we will send you an email with a link to the shipment tracking system

to top

Can I track my order?

Yes, in your personal customer account you can track the status of your order at any time. As soon as the parcel leaves our warehouse, you have the possibility to track the shipment. To enable you to do so, you will receive an email with a parcel number as well as the link to our shipping partner. There you can track the current status of your order at any time.

to top

Can I exchange purchases or return them if I am not satisfied?

Of course the Mey ordering service guarantees you an unrestricted right of return within 14 days after receipt of the merchandise.

Within this period you may return the purchased items without giving reasons and either exchange them or receive a full refund.

You are not satisfied with the purchased items or they are damaged? Then of course you can cancel the order within 14 days of receipt of the merchandise. The cancellation does not have to state any reason and must be made in writing by post, email or fax or by returning the goods. To comply with the time limit, it is sufficient that the cancellation be sent or the goods returned in good time. We shall bear the risk of damage to the goods during return transit. As an additional service we also assume the cost for returned goods.
For details about how to return goods, please refer to the returns coupon enclosed with every delivery.

If the merchandise has already been paid for, we will transfer your money back to the account stated on the returns coupon. Credits for orders paid by credit card will be charged back to your credit card account.

to top

Who delivers my order?

We ship our items via DHL because we want to offer our customers excellent delivery service and have had positive experiences with the speed and reliability of service offered by DHL.

to top

What happens if I am not at home when my order is delivered?

If you are not at home when your order is delivered, we will either leave it with a neighbour or come back the following day. If you are not at home when we try to deliver it a second time, we will hand the parcel over to your nearest German post office branch office for collection.

to top

Who pays the cost of returns?

If you use the enclosed returns coupon and return the goods through a branch of the German post office, it will not cost you anything.

to top

Do I need a separate customer account?

Nein, bei uns können Sie die Bestellung einfach aufgeben. Wir benötigen für die Zustellung lediglich Ihre persönlichen Daten, die Lieferadresse und Rechnungsanschrift.

to top

Do I need to remember a password?

Under your customer account you can store all your personal details and quickly and conveniently place a new order. You also have the possibility of viewing your order status at any time. If you have forgotten your password, you can simply request a new one that will be sent to you at your personal email address.

to top