We, Mey Handels GmbH and its affiliated companies (hereinafter referred to as “Mey”) are delighted that you are interested in our web presence at www.mey.com (hereinafter referred to as “web presence”) and take the requirements associated with protecting and securing your personal data very seriously.
The data protection officer/supervisor:
If you have any questions regarding data protection, or simply require further information, then please get in contact with our data protection officer/supervisor:
1. PERSONAL DATA
Personal data is defined as all information that can be ascribed to an individual. It includes, for example, name, address, telephone number, email address, goods ordered, payment data and other personal data that may be required to process transactions.
2. COLLECTION AND PROCESSING OF YOUR PERSONAL DATA
Our web presence enables you to gather information on our latest products and fantastic offers and place a direct order for goods via our online shop.
We only collect, process and use your personal data within the framework of our web presence to the extent that you consent to such use, or where permitted by legislation. In particular, no further transfer of your data to third parties will take place without the relevant legal justification. We only collect and process your personal data associated with the use of our web presence to the following extent and for the following purposes:
a) Visiting our web presence
If our web presence is used for information purposes only, i.e. if you do not register, log in or otherwise transfer information to us in order to use the web presence, we do not collect any personal data, with the exception of data that your browser transfers in order to enable you to visit the web presence. This data includes: IP address, date and time of access, time zone difference to Greenwich Mean Time (GMT), content accessed (actual page), access status/HTTP status code, transferred data volumes, website from which the presence was accessed, browser, operating system and its interface, language and browser software version.
In addition to using our web presence for information purposes only, we offer additional services which may interest you. In order to use these services, you are generally required to enter further personal data, which we will then use to provide the service in question. If the option of entering additional voluntary information is available to you, these fields will be marked accordingly.
b) Use of our online shop
You can log into our online shop and use it to place a direct order for the goods you have selected. If you wish to submit an order to us, you must first enter your personal data, including your title, name, email address, date of birth and address, on the order screen, and select your delivery and payment method. You also have the option to create an account for future purchases, by selecting “Create account and save information” and entering a password on the order screen. If you are already a customer, you can simply log in using your email address and your personal password. If you place an order in our online shop, we will store the data required to fulfil the contract, including information on your payment method. We will also store information entered voluntarily by you.
You can change your login data and your customer data in the customer area of the online shop at any time; you can also manage your personal data in this area.
For further information on how we use your data for marketing purposes, please see “Use for marketing purposes”.
Cookies are used and evaluated solely for the purposes of statistical analysis and in order to optimise and design our web presence as required. We primarily use session cookies, which are deleted from your hard drive when you close your internet browser. Session cookies are used, for example, to authenticate your login and to ensure our web presence has a user-friendly design. Persistent cookies are used to save user settings once they have been configured and, in doing so, to make it easier for you to use certain services in the future.
d) Data transfer to third parties
Where required in order to provide the various services offered within the scope of the web presence, we will transfer your personal data to third parties in accordance with the prevailing legislation, e.g. in order to fulfil contractual services.
In addition, Mey uses external service providers who, for example, process data on our behalf. These external service providers are carefully selected and commissioned in writing by us. They are bound by our instructions and are regularly monitored by us.
e) Contact requests
If you have any questions about our web presence or the goods or services we offer, or if you wish to get in touch with us for any other reason, we have provided a contact form on our website. Of course, you can also contact us directly using the contact data below. In order to process your contact requests as effectively as possible, we collect, process and use the personal data you have shared with us, such as your title, name, email address and any other data you may have chosen to share.
f) Registering for our newsletter
You can register to receive our newsletter, which contains information on fantastic promotions, exclusive discounts and the latest Mey collections, via our web presence. We use what is known as the double opt-in process for registrations to our newsletter. Once you have entered your surname and email address in the form provided, we will send you a confirmation email with a clickable confirmation link. In this confirmation email, you are asked to confirm that you wish to receive the newsletter by clicking on the confirmation link. We will only add your email address to the newsletter distribution list once you have confirmed by clicking on the link. Your email address will be saved until you unsubscribe from the newsletter. It will only be saved for the purpose of being able to send you the newsletter.
In order for you to receive the newsletter, you must enter your email address and surname. Your surname is used to personalise the newsletter.
Your consent to have the newsletter sent to you is voluntary and can be revoked with immediate effect at any time. At the end of each newsletter and on our web presence under the heading “Newsletter”, you can find a link which you can use to unsubscribe from the newsletter at any time.
g) Use for marketing purposes
Mey only processes and uses the personal data collected from you for the purposes of advertising or market research and opinion research to the extent permitted by law.
You may revoke your consent to have your personal data processed and used for advertising purposes and for marketing and opinion research at any time.
In such cases, please use the contact information below or send a message via the contact form available on the web presence.
If we obtain your email address when you purchase a product, we are entitled to inform you of similar products sold by us by email, provided you have not requested that we do not use your email address for marketing purposes. You may revoke consent at any time with immediate effect using the contact information below or by sending a message to us via the contact form available on the web presence, without incurring costs other than the costs of communication at the basic rates.
h) Credit assessment and scoring
If we deliver in advance of payment, for example if you make a purchase on account, we may obtain a credit report based on statistical mathematical calculations from Creditreform Boniversum GmbH, Hellersberstraße 11, 41460 Neuss, in order to safeguard our legitimate interests. For this purpose, we send the personal data required for a credit check to Creditreform; we then use the information we receive on the statistical probability of a shortfall in payment to make a balanced decision on the establishment, execution or termination of the contractual relationship. The credit report may include probability values (score values) that are calculated based on scientifically recognised mathematical and statistical methods; address data may be factored into these calculations. Your legitimate interests are always taken into account in accordance with legal regulations. You can contest the credit check at any time, and any changes will take immediate effect.
In such cases, please use the contact information below or send a message via the contact form available on the web presence. This may result in us not being able to offer you every possible payment option.
3. USE OF GOOGLE ANALYTICS
We use Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files that are saved to your computer to analyse your use of the website. The information generated by the cookie concerning your use of this web presence will normally be transferred to a Google server in the USA and saved there. Google Analytics is extended on our web presence by the “anonymizeIp” code in order to guarantee an anonymous collection of IP addresses (known as IP masking). IP anonymisation is activated on this website. Your IP address originating from an EU member state or a contract partner of the European Economic Area will be truncated by Google before transmission. Only in exceptional cases is the full IP address passed on to a Google server in the USA and truncated there.
Google uses this information on our behalf to evaluate your use of the website, to produce reports on website activity, and to provide other services related to the use of the website and of the internet to Mey. Google Analytics will never link the IP address transmitted by your browser to any other Google data.
Although you can adjust your browser software to prevent the installation of cookies, please note that if you do so, you might not be able to make full use of all the features on this web presence. You can also prevent the data collected by the cookie on your use of the website (incl. your IP address) being passed to and processed by Google by Google by downloading and installing the browser plugin available via the following link (http://tools.google.com/dlpage/gaoptout?hl=de).
4. USE OF SOCIAL PLUGINS
Our web presence contains what is known as social plugins (hereinafter referred to as “plugins”) for the following social networks:
• facebook.com, operated by Facebook Ireland Limited Hanover Reach, 5-7 Hanover Quay, Dublin 2, Ireland (“Facebook”);
• twitter.com, operated by Twitter Inc., Attn: Copyright Agent, 795 Folsom Street, Suite 600, San Francisco, CA 94107, USA (“Twitter”); and
• plus.google.com, operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).
The plugins are signified by a Facebook or Twitter logo. If you call up a page of our web presence that contains such a plugin, your browser will establish a direct connection to the servers of Facebook and Twitter and the plugin will be loaded from those servers. When you call up the page, the social network will also be notified that the relevant page on our website has been accessed.
We offer a two-level solution to enable you to decide when your data is collected. When you visit our web presence, the plugins are deactivated as standard; they will not send any information to the social networks unless you activate them. Before you can use the plugins, you must activate them by clicking on them. The plugin will remain active until you deactivate it or delete your cookies. For further information on cookies, see our cookie information (under “Cookie use”).
After activation, a direct connection is established with the server of the relevant social network. The content of the plugin is passed by the social networks directly to your browser, which then integrates it into the website. By clicking on the plugin, you grant consent for the social network to collect data on you. Once the plugin is activated, the social network can collect data on you, regardless of whether or not you actually interact with the plugin. If you are logged into a social network, the social network will be able to link your visit to this web presence, particularly your IP address and the URL, to your user account. The social network will not be able to link any visits to other Mey web presences unless you also activate the relevant plugin on those pages. If you are a member of a social network and you do not want the social network to link data collected on you during your visit to our web presence to your stored membership data, you must log out of the relevant social network before activating the plugin.
We have no control over the scope of the data collected on you by social networks via their plugins. For information on the purpose and extent of data collection and the further processing and use of data by the relevant social networks, as well your rights and turn-off options for the protection of your personal privacy, please refer to the data protection information provided by the social networks:
Twitter privacy statement: http://twitter.com/privacy
Google privacy statement: https://www.google.de/intl/de/policies/privacy/ or http://www.google.com/intl/de/+/policy/+1button.html
Personal data exchanged between you and Mey is transferred via encrypted connections based on the latest state-of-the-art technology. Using SSL (Secure Socket Layer), data transferred in the access-protected area is protected from illegal data access by third parties (128-bit SSL). You can identify these encryption methods by the fact that the key symbol will appear in the lower menu bar of your browser window; the address will also begin with “https://www.”. We also implement technical and organisational security measures to protect the data that we hold and process on you against accidental or intentional manipulation, loss, destruction or access by unauthorised persons. Mey uses a firewall system to prevent unauthorised access.
Our data processing and security measures are adapted to the current situation and requirements in line with the latest technology, and are subject to ongoing development. Our employees are required to maintain data confidentiality in accordance with Section 5 BDSG.
We are happy to share information relating to you as an individual that is held by Mey, free of charge. If you would like your data to be corrected, blocked or deleted, if you have questions or suggestions on data protection and data security, we would be happy to assist you. You may also revoke any consent you have provided for the further use of your personal data at any time and with immediate effect.
In such cases, please email firstname.lastname@example.org, refer to the contact information below or send a message via the contact form available on the web presence.
7. DELETION OF DATA
Your data is stored for the period of time necessary to provide our services, or for as long as required for legal or regulatory reasons.
For questions regarding the collection, processing or use of personal data, the disclosure, correction, blocking or deletion of data, please contact in writing:
Mey Handels GmbH
Auf Steingen 6
Customer-Service: +49 (0) 7431 / 706 5111
Fax: +49 (0) 7431 / 706 5222