Notes on returns

Consumers have a 14-day right of cancellation.

You can return goods cost-free. Returns must be made using the enclosed return label (from DHL). If this is missing, please contact us. Deliveries outside of Germany do not include return labels. For returns from countries other than Germany, please create a DHL return label using the links below. Obligations to reimburse payments must be met within 30 days of your sending the cancellation or returning the goods or of our receipt of the same.

Please avoid damage or soiling of the goods by returning them to us if possible in their original packaging including all accessories and packaging materials. If necessary use protective outer packaging. If you no longer have the original packaging, please package adequately to protect reasonably against transport damage, to avoid claims for damages due to damage due to faulty packaging. Return the merchandise to us as a prepaid parcel and keep the mailing receipt.

Mey customer service: service@mey.com

Return label to create online:
United Kingdom
Netherlands
Germany
Austria
Luxembourg
Belgium
Ireland
France
Denmark

Send returns to:

Mey Handels GmbH
Ebinger Str. 25
72475 Bitz
Germany