Returns

Loading...

Free returns of your order

Consumers have a fourteen-day right of withdrawal. Returns are free of charge.

If you would like to return an item, you can do so quickly and easily. The return shipment must be sent using the returns label (from DHL). You can generate a new one here online. Postage charges for returns cannot be reimbursed retroactively. Therefore, please only use the returns label which you can generate here online.

Create a return label

Please use the DHL returns label for your shipment, which you can generate here.

Returns

Please send your item(s) to:

mey Handels GmbH
Ebinger Str. 25
72475 Bitz
Germany

Please return your items in undamaged and unsoiled condition. If possible, please send the product to us in the original packaging, with all of the accessories and packaging components. Please use a protective outer packaging if possible. If you no longer have the original packaging, please be sure to use suitable packaging that will provide adequate protection against transport damage in order to prevent damage claims due to damage caused by inadequate packaging.

Obligations to reimburse payments must be fulfilled within 14 days. For you, this time period begins when you send off your cancellation form or the item; for us, it begins when we receive it.

Complaint

Complaints about faulty items are processed by the corresponding department. Please submit your complaint here.

Filter Stores

Choose Storetype

Sign in

New Customer

Your benefits at a glance

  • Free shipping for all orders
  • Receive a one-time €10 voucher with registration email (redeemable from €50 purchase value)
  • Overview of all your orders
  • Faster order process for your next purchases
  • Manage your delivery and billing addresses
Menu