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Returns

Free returns of your order

Consumers have a fourteen-day right of withdrawal. Returns are free of charge.

If you would like to return an item, you can do so quickly and easily.

The return shipment must be sent using the enclosed returns label (from DHL). If you do not find a return label, you can generate a new one here online. Postage charges for returns cannot be reimbursed retroactively. Therefore, please only use the returns label enclosed with your package, or which you can generate here online.

Create a return label

If there is no returns label enclosed with your package or you would like to send a return from abroad, please use the DHL returns label for your shipment, which you can generate here.

Returns

Please send your item(s) to:

Mey Handels GmbH
Ebinger Straße 25
72475 Bitz
Germany

Please return your items in undamaged and unsoiled condition. If possible, please send the product to us in the original packaging, with all of the accessories and packaging components. Please use a protective outer packaging if possible. If you no longer have the original packaging, please be sure to use suitable packaging that will provide adequate protection against transport damage in order to prevent damage claims due to damage caused by inadequate packaging.

Obligations to reimburse payments must be fulfilled within 30 days. For you, this time period begins when you send off your cancellation form or the item; for us, it begins when we receive it.

Complaint

Complaints about faulty items are processed by the corresponding department. Please submit your complaint here.

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